Resolved after 1 day 3 hours, affecting SMS, Middle East & Africa, on July 20, 2026.
The incident has been resolved and SMS delivery from Twilio to Access network subscribers in Malawi is operating normally.
Affected components
Update timeline
- investigating Jul 20, 2026, 07:32 PM UTC
Twilio customers may be experiencing SMS delivery failures from Twilio to Access network subscribers in Malawi. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Jul 20, 2026, 08:09 PM UTC
Twilio customers may be experiencing SMS delivery failures from Twilio to Access network subscribers in Malawi. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Jul 20, 2026, 09:14 PM UTC
Twilio customers may be experiencing SMS delivery failures from Twilio to Access network subscribers in Malawi. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- identified Jul 20, 2026, 11:18 PM UTC
Twilio customers may be experiencing SMS delivery failures from Twilio to Access network subscribers in Malawi. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
- identified Jul 21, 2026, 03:27 AM UTC
Twilio customers may be experiencing SMS delivery failures from Twilio to Access network subscribers in Malawi. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
- identified Jul 21, 2026, 11:34 AM UTC
Twilio customers may be experiencing SMS delivery failures from Twilio to Access network subscribers in Malawi. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
- monitoring Jul 21, 2026, 01:34 PM UTC
We have observed a recovery in SMS delivery from Twilio to Access network subscribers in Malawi and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Jul 21, 2026, 03:34 PM UTC
We have observed a recovery in SMS delivery from Twilio to Access network subscribers in Malawi and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
- monitoring Jul 21, 2026, 07:35 PM UTC
We have observed a recovery in SMS delivery from Twilio to Access network subscribers in Malawi and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.
- resolved Jul 21, 2026, 11:11 PM UTC
The incident has been resolved and SMS delivery from Twilio to Access network subscribers in Malawi is operating normally.
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