Twilio incident
Flex Ai Create Notes Are Failing Due to High Private Ai Latencies
Resolved after 28 minutes, affecting Flex Application Platform, on July 20, 2026.
Flex Ai create notes is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
Affected components
Update timeline
- investigating Jul 20, 2026, 03:22 PM UTC
Our engineers are investigating the issue with Flex Ai and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.
- monitoring Jul 20, 2026, 03:29 PM UTC
Flex Ai create notes is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
- resolved Jul 20, 2026, 03:50 PM UTC
Flex Ai create notes has been resolved and is operating normally at this time.
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