Twilio incident
Voice Call Failures and Post Dial Delay from Twilio Phone Numbers to Deutsche Telekom Germany
Resolved after 6 hours 49 minutes, affecting Voice, Europe, on July 20, 2026.
The incident has been resolved and voice calls from Twilio Phone Numbers to Deutsche Telekom network subscribers in Germany are operating normally.
Affected components
Update timeline
- investigating Jul 20, 2026, 10:37 AM UTC
Twilio customers may be experiencing voice call post dial delay from Twilio Phone Numbers to network subscribers in Germany. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Jul 20, 2026, 10:47 AM UTC
Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to network subscribers in Germany. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- investigating Jul 20, 2026, 10:50 AM UTC
We have observed a recovery in voice calls from Twilio Phone Numbers to network subscribers in Germany and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- identified Jul 20, 2026, 10:54 AM UTC
Twilio customers may be experiencing voice call post dial delay from Twilio Phone Numbers to network subscribers in Germany. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Jul 20, 2026, 11:59 AM UTC
Twilio customers may be experiencing voice call post dial delay from Twilio Phone Numbers to network subscribers in Germany. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- identified Jul 20, 2026, 02:05 PM UTC
Twilio customers may be experiencing voice call post dial delay from Twilio Phone Numbers to network subscribers in Germany. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
- monitoring Jul 20, 2026, 03:21 PM UTC
We have observed a recovery in voice calls from Twilio Phone Numbers to network subscribers in Germany and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved Jul 20, 2026, 05:27 PM UTC
The incident has been resolved and voice calls from Twilio Phone Numbers to Deutsche Telekom network subscribers in Germany are operating normally.
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