Twilio incident
SMS Delivery Failures from a Subset of Twilio Short Codes to Altan Redes Mexico
Resolved after 1 day 16 hours, affecting SMS, Latin America, on July 20, 2026.
The incident has been resolved and SMS delivery from a subset of Twilio Short Codes to Altan Redes network subscribers in Mexico is operating normally.
Affected components
Update timeline
- investigating Jul 20, 2026, 04:35 AM UTC
Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to Altan Redes network subscribers in Mexico. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- investigating Jul 20, 2026, 05:36 AM UTC
Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to Altan Redes network subscribers in Mexico. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
- investigating Jul 20, 2026, 07:37 AM UTC
Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to Altan Redes network subscribers in Mexico. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
- investigating Jul 20, 2026, 11:37 AM UTC
Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to Altan Redes network subscribers in Mexico. Our team is actively investigating this issue. We will provide another update in 8 hours or as soon as more information becomes available.
- monitoring Jul 20, 2026, 02:54 PM UTC
We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to Altan Redes network subscribers in Mexico and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Jul 20, 2026, 04:57 PM UTC
We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to Altan Redes network subscribers in Mexico and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
- monitoring Jul 20, 2026, 08:58 PM UTC
We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to Altan Redes network subscribers in Mexico and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.
- monitoring Jul 21, 2026, 05:02 AM UTC
We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to Altan Redes network subscribers in Mexico and are monitoring service stability. We will provide another update in 16 hours or as soon as more information becomes available.
- resolved Jul 21, 2026, 09:06 PM UTC
The incident has been resolved and SMS delivery from a subset of Twilio Short Codes to Altan Redes network subscribers in Mexico is operating normally.
Your product runs on more than Twilio
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services