Twilio incident

User Authentication Identity Gateway API Failure Increase in Canada

Resolved after 13 hours 51 minutes, affecting Verify Silent Network Auth and Lookup Line Type Intelligence [Twilio API] and 1 more, on July 19, 2026.

resolved Jul 19, 2026, 06:25 PM UTC

The incident has been resolved and User Authentication Identity Gateway API failure increase in Canada is operating normally.

Started: Jul 19, 2026, 04:33 AM UTC
Resolved: Jul 19, 2026, 06:25 PM UTC
Duration: 13h 51m
Detected by Pingoru: Jul 19, 2026, 04:33 AM UTC

Affected components

Verify Silent Network AuthLookup Line Type Intelligence [Twilio API]Lookup SIM SwapLegacy Identity MatchAndAttributes

Update timeline

investigating Jul 19, 2026, 04:33 AM UTC

Twilio customers may be experiencing User Authentication Identity Gateway API failure increase in Canada. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigating Jul 19, 2026, 05:34 AM UTC

Twilio customers may be experiencing User Authentication Identity Gateway API failure increase in Canada. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
investigating Jul 19, 2026, 07:34 AM UTC

Twilio customers may be experiencing User Authentication Identity Gateway API failure increase in Canada. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
investigating Jul 19, 2026, 11:39 AM UTC

Twilio customers may be experiencing User Authentication Identity Gateway API failure increase in Canada. Our team is actively investigating this issue. We will provide another update in 8 hours or as soon as more information becomes available.
monitoring Jul 19, 2026, 02:43 PM UTC

We have observed a recovery in User Authentication Identity Gateway API failure increase in Canada and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
monitoring Jul 19, 2026, 04:44 PM UTC

We have observed a recovery in User Authentication Identity Gateway API failure increase in Canada and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
resolved Jul 19, 2026, 06:25 PM UTC

The incident has been resolved and User Authentication Identity Gateway API failure increase in Canada is operating normally.

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