Twilio incident
Voice Call Failures from Network Subscribers in South Africa to a Subset of Twilio Phone Numbers
Resolved after 4 hours 45 minutes, affecting Voice, Middle East & Africa, on July 18, 2026.
The incident has been resolved and voice calls from network subscribers to a subset of Twilio Phone Numbers are operating normally.
Affected components
Update timeline
- investigating Jul 18, 2026, 07:44 AM UTC
Twilio customers may be experiencing voice call failures from network subscribers in south africa to a subset of Twilio Phone Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Jul 18, 2026, 07:50 AM UTC
Twilio customers may be experiencing voice call failures from network subscribers in south africa to a subset of Twilio Phone Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Jul 18, 2026, 09:02 AM UTC
Twilio customers may be experiencing voice call failures from network subscribers in south africa to a subset of Twilio Phone Numbers. Our team is actively investigating this issue. We will provide another update in 2 hour or as soon as more information becomes available.
- monitoring Jul 18, 2026, 10:18 AM UTC
We have observed a recovery in voice calls from network subscribers in South Africa to a subset of Twilio Phone Numbers and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved Jul 18, 2026, 12:29 PM UTC
The incident has been resolved and voice calls from network subscribers to a subset of Twilio Phone Numbers are operating normally.
Your product runs on more than Twilio
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services