Twilio incident
SMS Delivery Delays and Failures from a Subset of Twilio Long Codes to Multiple Networks in Italy
Resolved after 2 hours 17 minutes, affecting SMS, Europe, on July 17, 2026.
The incident has been resolved and SMS delivery from a subset of Twilio Long Codes to network subscribers on affected networks in Italy is operating normally.
Affected components
Update timeline
- investigating Jul 17, 2026, 08:33 PM UTC
Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Long Codes to network subscribers on multiple networks in Italy. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Jul 17, 2026, 08:34 PM UTC
Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Long Codes to network subscribers on multiple networks in Italy. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- monitoring Jul 17, 2026, 09:01 PM UTC
We have observed a recovery in SMS delivery from a subset of Twilio Long Codes to network subscribers on multiple networks in Italy and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved Jul 17, 2026, 10:50 PM UTC
The incident has been resolved and SMS delivery from a subset of Twilio Long Codes to network subscribers on affected networks in Italy is operating normally.
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