Twilio incident
Lookup Identity Match Lookup V2 API package Increased Error Rate
Resolved after 1 hour 36 minutes, affecting Lookup, on April 27, 2026.
We are no longer seeing an increased error rate for some customers using the Identity Match Lookup V2 API package, all packages are working normally. This incident has been resolved.
Affected components
Update timeline
- monitoring Apr 27, 2026, 11:17 PM UTC
Our engineers identified an issue where we were seeing an increased error rate for some customers using the Identity Match Lookup V2 API package, all other packages are normal. A fix has been applied and we are observing improvements. We will provide an update in 2 hours or a soon as more information becomes available.
- resolved Apr 28, 2026, 12:53 AM UTC
We are no longer seeing an increased error rate for some customers using the Identity Match Lookup V2 API package, all packages are working normally. This incident has been resolved.
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