Twilio incident
MMS Delivery Delays and Failures from Multiple Networks in United States to a Subset of Twilio Short Codes
Resolved after 4 hours 20 minutes, affecting MMS Short Code, North America, on July 8, 2026.
The incident has been resolved and MMS delivery from network subscribers on affected networks in the United States to a subset of Twilio Short Codes is operating normally.
Affected components
Update timeline
- investigating Jul 08, 2026, 07:55 PM UTC
Twilio customers may be experiencing MMS delivery delays from network subscribers to a subset of Twilio United States Short Codes. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Jul 08, 2026, 09:00 PM UTC
Twilio customers may be experiencing MMS delivery delays from network subscribers to a subset of Twilio United States Short Codes. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Jul 08, 2026, 10:02 PM UTC
We have observed a recovery in MMS delivery from network subscribers on multiple networks in the United States to a subset of Twilio Short Codes and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Jul 08, 2026, 10:14 PM UTC
We have observed a recovery in MMS delivery from network subscribers on multiple networks in the United States to a subset of Twilio Short Codes and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Jul 09, 2026, 12:15 AM UTC
We have observed a recovery in MMS delivery from network subscribers on multiple networks in the United States to a subset of Twilio Short Codes and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
- resolved Jul 09, 2026, 12:16 AM UTC
The incident has been resolved and MMS delivery from network subscribers on affected networks in the United States to a subset of Twilio Short Codes is operating normally.
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