Twilio incident

Whatsapp and RCS Pages on One Console Are Not Loading

Resolved after 1 hour 53 minutes, affecting Console, on July 8, 2026.

resolved Jul 08, 2026, 05:17 PM UTC

The issue with WhatsApp and RCS pages on One Console has been resolved, all systems operational.

Started
Jul 08, 2026, 03:23 PM UTC
Resolved
Jul 08, 2026, 05:17 PM UTC
Duration
1h 53m
Detected by Pingoru
Jul 08, 2026, 03:23 PM UTC

Affected components

Console

Update timeline

  1. investigating Jul 08, 2026, 03:23 PM UTC

    Our monitoring systems have detected a potential issue with Console. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

  2. investigating Jul 08, 2026, 03:26 PM UTC

    We have detected an issue with WhatsApp and RCS pages on One Console, users may be unable to load them. Our team is actively working to resolve this issue and will provide with an update in 1 hour or as soon as we have news.

  3. identified Jul 08, 2026, 04:34 PM UTC

    Our team is actively working to resolve an issue with WhatsApp and RCS pages on One Console, users may be unable to load them. We'll provide an update in 1 hour or as soon as we have more information.

  4. monitoring Jul 08, 2026, 04:44 PM UTC

    We see recovery when accessing WhatsApp and RCS pages on One Console. We will monitor for 30 minutes to ensure a full resolution.

  5. resolved Jul 08, 2026, 05:17 PM UTC

    The issue with WhatsApp and RCS pages on One Console has been resolved, all systems operational.

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