Errors at the Zipwhip Toll-Free Verification Portal API v2 Endpoint

Update timeline

1. investigating Jul 08, 2026, 12:48 AM UTC

   Our monitoring systems have detected a potential issue with 'get' calls to the Zipwhip toll-free V2 API. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

2. investigating Jul 08, 2026, 01:03 AM UTC

   We are investigating 403 errors returned at the Zipwhip Toll-Free Verification Portal API v2 Endpoint. At this time Zipwhip customers may experience an error when executing a 'get' call to receive specific toll-free number information. The v1 endpoint is not impacted at this time. We expect to provide another update in 1 hour or as soon as more information becomes available.

3. investigating Jul 08, 2026, 01:58 AM UTC

   We are continuing the investigation on 403 errors returned at the Zipwhip Toll-Free Verification Portal API v2 Endpoint. At this time Zipwhip customers may experience an error when executing a 'get' call to receive specific toll-free number information. The v1 endpoint is not impacted at this time. We expect to provide another update in 2 hours or as soon as more information becomes available.

4. monitoring Jul 08, 2026, 02:32 AM UTC

   We are no longer experiencing 403 errors returned at the Zipwhip Toll-Free Verification Portal API v2 Endpoint.We will continue monitoring the service to ensure a full recovery. We will provide another update in 30 mins or as soon as more information becomes available.

5. resolved Jul 08, 2026, 02:50 AM UTC

   We are no longer experiencing 403 errors returned at the Zipwhip Toll-Free Verification Portal API v2 Endpoint. This incident has been resolved.