Resolved after 2 days 17 hours, affecting SMS, Latin America, on July 1, 2026.
The incident has been resolved and SMS delivery from Twilio to Natcom network subscribers in Haiti is operating normally.
Affected components
Update timeline
- investigating Jul 01, 2026, 09:06 PM UTC
Twilio customers may be experiencing SMS delivery failures from Twilio Phone Numbers to Natcom network subscribers in Haiti. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Jul 01, 2026, 09:13 PM UTC
Twilio customers may be experiencing SMS delivery failures from Twilio Phone Numbers to Natcom network subscribers in Haiti. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Jul 01, 2026, 10:16 PM UTC
Twilio customers may be experiencing SMS delivery failures from Twilio Phone Numbers to Natcom network subscribers in Haiti. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- identified Jul 01, 2026, 10:42 PM UTC
Twilio customers may be experiencing SMS delivery failures from Twilio to Natcom network subscribers in Haiti. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Jul 01, 2026, 11:42 PM UTC
Twilio customers may be experiencing SMS delivery failures from Twilio to Natcom network subscribers in Haiti. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- identified Jul 02, 2026, 01:43 AM UTC
Twilio customers may be experiencing SMS delivery failures from Twilio to Natcom network subscribers in Haiti. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
- identified Jul 02, 2026, 05:44 AM UTC
Twilio customers may be experiencing SMS delivery failures from Twilio to Natcom network subscribers in Haiti. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
- identified Jul 02, 2026, 01:44 PM UTC
Twilio customers may be experiencing SMS delivery failures from Twilio to Natcom network subscribers in Haiti. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
- identified Jul 03, 2026, 05:47 AM UTC
Twilio customers may be experiencing SMS delivery failures from Twilio to Natcom network subscribers in Haiti. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
- identified Jul 04, 2026, 05:57 AM UTC
Twilio customers may be experiencing SMS delivery failures from Twilio to Natcom network subscribers in Haiti. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
- monitoring Jul 04, 2026, 10:35 AM UTC
We have observed a recovery in SMS delivery from Twilio to Natcom network subscribers in Haiti and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Jul 04, 2026, 12:41 PM UTC
We have observed a recovery in SMS delivery from Twilio to Natcom network subscribers in Haiti and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
- resolved Jul 04, 2026, 02:27 PM UTC
The incident has been resolved and SMS delivery from Twilio to Natcom network subscribers in Haiti is operating normally.
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