Twilio incident
Conversation Intelligence Is Not Processing Conversations and Will Have Delays Running Operators
Resolved after 2 hours 6 minutes, affecting Conversation Intelligence, on June 30, 2026.
Delays generating summaries and observations on profiles has been resolved and Conversation Memory is operating normally at this time.
Affected components
Update timeline
- investigating Jun 30, 2026, 09:57 PM UTC
Our monitoring systems have detected a potential issue with Conversation Memory having delays generating summaries and observations on profiles. Our engineers have been alerted and are investigating. We will provide an update within the next hour or as soon as we have more details.
- investigating Jun 30, 2026, 11:07 PM UTC
Our monitoring systems have detected a potential issue with Conversation Memory having delays generating summaries and observations on profiles. Our engineers have been alerted and are investigating. We will provide an update within 2 hours or as soon as we have more details.
- resolved Jul 01, 2026, 12:04 AM UTC
Delays generating summaries and observations on profiles has been resolved and Conversation Memory is operating normally at this time.
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