Twilio incident
Microsoft Feedback Loop (Spam Reports) Processing Delays
Resolved after 9 hours 53 minutes, affecting API v3 and SMTP and 1 more, on June 29, 2026.
Our engineers have monitored the fix and confirmed the issue with Microsoft Feedback Loop has been resolved. All services are now operating normally at this time.
Affected components
Update timeline
- investigating Jun 29, 2026, 04:20 PM UTC
Starting earlier today on June 29, 2026, our engineers began investigating an issue with the Microsoft Feedback Loop (Spam Reports). Users may experience Microsoft spam reports failing to populate within the SendGrid UI and API. This does not impact mail send. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Jun 29, 2026, 05:02 PM UTC
Our engineers have identified the issue and are working toward a fix. We have isolated the root cause preventing Microsoft spam reports from populating and are actively implementing the solution. Please note that mail send remains completely unaffected. We will provide another update in 2 hours or as soon as more information becomes available.
- identified Jun 29, 2026, 06:48 PM UTC
Our engineers are continuing to actively work on applying a fix for the issue with the Microsoft Feedback Loop. There are no new changes to the current impact at this time, and mail send remains entirely unaffected. We will provide another update in 2 hours or as soon as more information becomes available
- identified Jun 29, 2026, 09:17 PM UTC
Our engineers are continuing to actively work on applying a fix for the issue with the Microsoft Feedback Loop. There are no new changes to the current impact at this time, and mail send remains entirely unaffected. We will provide another update in 2 hours or as soon as more information becomes available.
- identified Jun 29, 2026, 10:52 PM UTC
Our engineers are continuing to actively work on applying a fix for the issue with the Microsoft Feedback Loop. There are no new changes to the current impact at this time, and mail send remains entirely unaffected. We will provide another update as soon as more information becomes available.
- monitoring Jun 29, 2026, 11:59 PM UTC
Our engineers have implemented a fix and are monitoring system performance. We will provide another update in an hour or as soon as more information becomes available.
- resolved Jun 30, 2026, 02:13 AM UTC
Our engineers have monitored the fix and confirmed the issue with Microsoft Feedback Loop has been resolved. All services are now operating normally at this time.
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