Twilio incident
SMS Delivery Delays and Failures from a Subset of Twilio Long Codes to Multiple Networks in Philippines
Resolved after 6 hours 47 minutes, affecting SMS, APAC, on June 26, 2026.
The incident has been resolved and SMS delivery from a subset of Twilio Long Codes to affected networks in the Philippines is operating normally.
Affected components
Update timeline
- investigating Jun 26, 2026, 05:40 AM UTC
Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Long Codes to network subscribers on multiple networks in the Philippines. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Jun 26, 2026, 05:43 AM UTC
Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Long Codes to network subscribers on multiple networks in the Philippines. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Jun 26, 2026, 06:43 AM UTC
Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Long Codes to network subscribers on multiple networks in the Philippines. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Jun 26, 2026, 08:33 AM UTC
We have observed a recovery in SMS delivery from a subset of Twilio Long Codes to network subscribers on multiple networks in the Philippines and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Jun 26, 2026, 10:39 AM UTC
We have observed a recovery in SMS delivery from a subset of Twilio Long Codes to network subscribers on multiple networks in the Philippines and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
- resolved Jun 26, 2026, 12:27 PM UTC
The incident has been resolved and SMS delivery from a subset of Twilio Long Codes to affected networks in the Philippines is operating normally.
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