Twilio incident
SMS Delivery Delays and Failures From a Subset of Twilio Sender IDs to SmartFren Indonesia
Resolved after 1 day 4 hours, affecting SMS, APAC, on June 25, 2026.
We have observed a recovery in SMS delivery from a subset of Twilio Sender IDs to SmartFren network subscribers in Indonesia and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Affected components
Update timeline
- investigating Jun 25, 2026, 03:32 AM UTC
Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Sender IDs to SmartFren network subscribers in Indonesia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Jun 25, 2026, 03:41 AM UTC
Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Sender IDs to SmartFren network subscribers in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Jun 25, 2026, 04:41 AM UTC
Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Sender IDs to SmartFren network subscribers in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- identified Jun 25, 2026, 06:42 AM UTC
Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Sender IDs to SmartFren network subscribers in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
- identified Jun 25, 2026, 10:44 AM UTC
Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Sender IDs to SmartFren network subscribers in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
- identified Jun 25, 2026, 06:50 PM UTC
Twilio customers may be experiencing SMS delivery delays and failures from a subset of Pre-Registered Twilio Sender IDs to SmartFren network subscribers in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
- monitoring Jun 26, 2026, 05:33 AM UTC
We have observed a recovery in SMS delivery from a subset of Twilio Sender IDs to SmartFren network subscribers in Indonesia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved Jun 26, 2026, 07:35 AM UTC
We have observed a recovery in SMS delivery from a subset of Twilio Sender IDs to SmartFren network subscribers in Indonesia and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
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