Resolved after 5 hours 30 minutes, affecting WhatsApp Messaging and Messaging Services, on June 24, 2026.
WhatsApp senders are being properly selected to match the desired destinations and it is operating normally at this time.
Affected components
Update timeline
- investigating Jun 24, 2026, 06:16 PM UTC
Our monitoring systems have detected a potential issue with some Messaging Features. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
- investigating Jun 24, 2026, 06:41 PM UTC
Messaging Service WhatsApp channel sender selection resolves the destination region to the US default for 100% of sends. Messaging Services will always select a US Whatsapp Sender if available or default to any Whatsapp Sender in the Sender Pool. Additionally, all Whatsapp Senders added to a Messaging Service in the past 2 weeks are missing a valid region. We expect to provide another update in 2 hours or as soon as more information becomes available.
- investigating Jun 24, 2026, 08:59 PM UTC
Messaging Service WhatsApp channel sender selection resolves the destination region to the US default for 100% of sends. Messaging Services will always select a US Whatsapp Sender if available or default to any Whatsapp Sender in the Sender Pool. Additionally, all Whatsapp Senders added to a Messaging Service in the past 2 weeks are missing a valid region. We expect to provide another update in 4 hours or as soon as more information becomes available.
- identified Jun 24, 2026, 09:03 PM UTC
Some WhatsApp senders might not be properly selected to match the desired destinations. Engineering teams have identified the cause and are working to deploy a fix. We will provide another update in 1 hour.
- identified Jun 24, 2026, 10:04 PM UTC
Some WhatsApp senders might not be properly selected to match the desired destinations. Engineering teams have identified the cause and are working to deploy a fix. We will provide another update in 2 hours or as soon as we have more details.
- monitoring Jun 24, 2026, 11:21 PM UTC
We are observing recovery in WhatsApp senders not being properly selected to match the desired destinations. We will continue monitoring the service to ensure a full recovery. We will provide another update in 30 minutes or as soon as more information becomes available.
- resolved Jun 24, 2026, 11:47 PM UTC
WhatsApp senders are being properly selected to match the desired destinations and it is operating normally at this time.
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