Twilio incident
User Authentication Identity SNA Failure Increase and Gateway API Failure Increase for EE in United Kingdom
Resolved after 17 hours 12 minutes, affecting Verify Silent Network Auth and Lookup Identity Match and 1 more, on June 24, 2026.
The incident has been resolved and User Authentication Identity SNA failure increase and Gateway API failure increase for EE in the United Kingdom is operating normally.
Affected components
Update timeline
- investigating Jun 24, 2026, 02:54 PM UTC
Twilio customers may be experiencing User Authentication Identity SNA failure increase and Gateway API failure increase in the United Kingdom. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Jun 24, 2026, 02:56 PM UTC
Twilio customers may be experiencing User Authentication Identity SNA failure increase and Gateway API failure increase in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Jun 24, 2026, 04:01 PM UTC
Twilio customers may be experiencing User Authentication Identity SNA failure increase and Gateway API failure increase to EE network in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- identified Jun 24, 2026, 06:02 PM UTC
Twilio customers may be experiencing User Authentication Identity SNA failure increase and Gateway API failure increase in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
- identified Jun 24, 2026, 10:03 PM UTC
Twilio customers may be experiencing User Authentication Identity SNA failure increase and Gateway API failure increase in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
- monitoring Jun 25, 2026, 06:04 AM UTC
We have observed a recovery in User Authentication Identity SNA failure increase and Gateway API failure increase for EE in the United Kingdom and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved Jun 25, 2026, 08:06 AM UTC
The incident has been resolved and User Authentication Identity SNA failure increase and Gateway API failure increase for EE in the United Kingdom is operating normally.
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