Twilio incident
SMS Delivery Failures from Twilio to Multiple Networks in United Arab Emirates, Trinidad and Tobago, Jamaica, and Haiti
Resolved after 9 hours 20 minutes, affecting SMS, Latin America and SMS, Middle East & Africa, on June 23, 2026.
The incident has been resolved and SMS delivery from Twilio to affected networks in the United Arab Emirates, Trinidad and Tobago, Jamaica, and Haiti is operating normally.
Affected components
Update timeline
- identified Jun 23, 2026, 02:04 AM UTC
Twilio customers may be experiencing SMS delivery failures from Twilio to network subscribers on multiple networks in multiple countries across Middle East & Africa and Latin America, including the United Arab Emirates, Trinidad and Tobago, Jamaica, and Haiti. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Jun 23, 2026, 03:10 AM UTC
Twilio customers may be experiencing SMS delivery failures from Twilio to network subscribers on multiple networks in the United Arab Emirates, Trinidad and Tobago, Jamaica, and Haiti. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- identified Jun 23, 2026, 05:16 AM UTC
Twilio customers may be experiencing SMS delivery failures from Twilio to network subscribers on multiple networks in the United Arab Emirates, Trinidad and Tobago, Jamaica, and Haiti. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
- identified Jun 23, 2026, 09:17 AM UTC
Twilio customers may be experiencing SMS delivery failures from Twilio to network subscribers on multiple networks in the United Arab Emirates, Trinidad and Tobago, Jamaica, and Haiti. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
- monitoring Jun 23, 2026, 09:19 AM UTC
We have observed a recovery in SMS delivery from Twilio to network subscribers on multiple networks in the United Arab Emirates, Trinidad and Tobago, Jamaica, and Haiti and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved Jun 23, 2026, 11:25 AM UTC
The incident has been resolved and SMS delivery from Twilio to affected networks in the United Arab Emirates, Trinidad and Tobago, Jamaica, and Haiti is operating normally.
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