Resolved after 2 hours 38 minutes, affecting API v3 and SMTP and 1 more, on June 14, 2026.
Our engineers have monitored the fix and confirmed the issue with high latency and 5xx errors has been resolved. All services are now operating normally at this time.
Affected components
Update timeline
- investigating Jun 14, 2026, 04:45 PM UTC
Starting around 12:00 AM PDT on June 14, 2026, our engineers began investigating an issue with our core API and platform services. Users may experience high latency, timeouts, and 5xx errors with sending email through the API and the UI. We will provide another update in 30 minutes or as soon as more information becomes available.
- investigating Jun 14, 2026, 05:20 PM UTC
Engineers are still investigating issues causing email sending delays. We will provide a status update in 30 minutes or as soon as more information becomes available.
- identified Jun 14, 2026, 05:34 PM UTC
Our engineers have identified the issue and are working toward a fix. Mitigation efforts are underway to resolve the intermittent errors and delays. We will provide another update in 30 minutes or as soon as more information becomes available.
- monitoring Jun 14, 2026, 06:11 PM UTC
Our engineers have implemented a fix and are monitoring system performance. We will continue to observe the platform for the next hour to ensure full stability, and will mark this incident as resolved if no further issues are seen. We will provide another update in 1 hour or as soon as more information becomes available.
- resolved Jun 14, 2026, 07:23 PM UTC
Our engineers have monitored the fix and confirmed the issue with high latency and 5xx errors has been resolved. All services are now operating normally at this time.
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