Twilio incident

High Latency observed for Video Room Sessions

Resolved after 2 hours 36 minutes, affecting Group Rooms and Peer-to-Peer Rooms and 1 more, on June 6, 2026.

resolved Jun 06, 2026, 04:37 AM UTC

We are no longer experiencing high latency with video room sessions. This incident has been resolved.

Started
Jun 06, 2026, 02:01 AM UTC
Resolved
Jun 06, 2026, 04:37 AM UTC
Duration
2h 36m
Detected by Pingoru
Jun 06, 2026, 02:01 AM UTC

Affected components

Group RoomsPeer-to-Peer RoomsRecordingsCompositionsGo Rooms

Update timeline

  1. investigating Jun 06, 2026, 02:01 AM UTC

    We are currently investigating issues with video room sessions. Customers could experience high latency when connecting to video room. We will provide another update in 1 hour or as soon as more information becomes available.

  2. monitoring Jun 06, 2026, 02:36 AM UTC

    We are observing recovery on the latency issue with video room sessions. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

  3. resolved Jun 06, 2026, 04:37 AM UTC

    We are no longer experiencing high latency with video room sessions. This incident has been resolved.

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