Twilio incident
User Authentication Identity Gateway API Failure Increase in United Kingdom
Resolved after 17 hours 38 minutes, affecting Lookup Identity Match and Lookup SIM Swap and 1 more, on June 5, 2026.
The incident has been resolved and User Authentication Identity Gateway API failure increase in the United Kingdom is operating normally.
Affected components
Update timeline
- investigating Jun 05, 2026, 12:26 PM UTC
Twilio customers may be experiencing User Authentication Identity Gateway API failure increase in the United Kingdom. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- investigating Jun 05, 2026, 01:28 PM UTC
Twilio customers may be experiencing User Authentication Identity Gateway API failure increase in the United Kingdom. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
- investigating Jun 05, 2026, 03:29 PM UTC
Twilio customers may be experiencing User Authentication Identity Gateway API failure increase in the United Kingdom. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
- identified Jun 05, 2026, 05:17 PM UTC
Twilio customers may be experiencing User Authentication Identity Gateway API failure increase in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Jun 05, 2026, 06:18 PM UTC
Twilio customers may be experiencing User Authentication Identity Gateway API failure increase in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- identified Jun 05, 2026, 08:19 PM UTC
Twilio customers may be experiencing User Authentication Identity Gateway API failure increase in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
- monitoring Jun 05, 2026, 10:05 PM UTC
We have observed a recovery in User Authentication Identity Gateway API failure increase in the United Kingdom and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Jun 06, 2026, 12:05 AM UTC
We have observed a recovery in User Authentication Identity Gateway API failure increase in the United Kingdom and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
- monitoring Jun 06, 2026, 04:05 AM UTC
We have observed a recovery in User Authentication Identity Gateway API failure increase in the United Kingdom and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.
- resolved Jun 06, 2026, 06:04 AM UTC
The incident has been resolved and User Authentication Identity Gateway API failure increase in the United Kingdom is operating normally.
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