Twilio incident

Flex Ai Copilot Errors While Creating Channel Notes

Resolved after 6 days 22 hours, affecting Flex Agent Desktop, on June 1, 2026.

resolved Jun 08, 2026, 03:59 PM UTC

Flex Ai Copilot errors while creating channel notes has been resolved and is operating normally at this time.

Started
Jun 01, 2026, 05:35 PM UTC
Resolved
Jun 08, 2026, 03:59 PM UTC
Duration
6d 22h
Detected by Pingoru
Jun 01, 2026, 05:35 PM UTC

Affected components

Flex Agent Desktop

Update timeline

  1. identified Jun 01, 2026, 05:35 PM UTC

    Our engineers have identified the issue with Flex Ai Copilot Errors While Creating Channel Notes and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.

  2. identified Jun 01, 2026, 05:52 PM UTC

    Our engineers have identified the issue with Flex Ai Copilot Errors While Creating Channel Notes and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.

  3. identified Jun 01, 2026, 06:33 PM UTC

    Our engineers have identified the issue with Flex Ai Copilot Errors While Creating Channel Notes and are working to deploy a fix. We expect to provide another update in 2 hours or as soon as more information becomes available.

  4. identified Jun 01, 2026, 08:33 PM UTC

    Our engineers have identified the issue with Flex Ai Copilot Errors While Creating Channel Notes and are working to deploy a fix. We expect to provide another update in 4 hours or as soon as more information becomes available.

  5. monitoring Jun 01, 2026, 11:39 PM UTC

    Flex Ai Copilot Errors While Creating Channel Notes are now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.

  6. monitoring Jun 02, 2026, 01:45 AM UTC

    Flex Ai Copilot Errors While Creating Channel Notes are now operating normally. We will continue to monitor for system stability. We'll provide another update in 4 hours or as soon as more information becomes available.

  7. monitoring Jun 02, 2026, 05:39 AM UTC

    Flex Ai Copilot Errors While Creating Channel Notes are now operating normally. We will continue to monitor for system stability. We'll provide another update in 8 hours or as soon as more information becomes available.

  8. monitoring Jun 02, 2026, 07:29 PM UTC

    Flex Ai Copilot Errors While Creating Channel Notes are now operating normally. We will continue to monitor for system stability. We'll provide another update in 16 hours or as soon as more information becomes available.

  9. monitoring Jun 03, 2026, 11:29 AM UTC

    Flex Ai Copilot Errors While Creating Channel Notes are now operating normally. We will continue to monitor for system stability. We'll provide another update in 24 hours or as soon as more information becomes available.

  10. monitoring Jun 04, 2026, 11:29 AM UTC

    Flex Ai Copilot errors while creating channel notes are now operating normally. We will continue to monitor for system stability. We'll provide another update in 24 hours or as soon as more information becomes available.

  11. monitoring Jun 05, 2026, 11:31 AM UTC

    Flex Ai Copilot errors while creating channel notes are now operating normally. We will continue to monitor for system stability. We'll provide another update in 24 hours or as soon as more information becomes available.

  12. monitoring Jun 06, 2026, 11:29 AM UTC

    Flex Ai Copilot errors while creating channel notes are now operating normally. We will continue to monitor for system stability. We'll provide another update in 24 hours or as soon as more information becomes available.

  13. monitoring Jun 07, 2026, 11:30 AM UTC

    Flex Ai Copilot errors while creating channel notes are now operating normally. We will continue to monitor for system stability. We'll provide another update in 24 hours or as soon as more information becomes available.

  14. monitoring Jun 08, 2026, 11:28 AM UTC

    Flex Ai Copilot errors while creating channel notes are now operating normally. We will continue to monitor for system stability. We'll provide another update in 24 hours or as soon as more information becomes available.

  15. resolved Jun 08, 2026, 03:59 PM UTC

    Flex Ai Copilot errors while creating channel notes has been resolved and is operating normally at this time.

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