Twilio incident
SMS Delivery Delays From a Subset of Twilio Phone Numbers to Movistar Mexico
Resolved after 4 hours 21 minutes, affecting SMS, Latin America, on May 29, 2026.
The incident has been resolved and SMS delivery from a subset of Twilio Phone Numbers to Movistar network subscribers in Mexico is operating normally.
Affected components
Update timeline
- investigating May 29, 2026, 09:10 PM UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to Movistar network subscribers in Mexico. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified May 29, 2026, 10:04 PM UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to Movistar network subscribers in Mexico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- monitoring May 29, 2026, 10:52 PM UTC
We have observed a recovery in SMS delivery from a subset of Twilio Phone Numbers to Movistar network subscribers in Mexico and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring May 30, 2026, 12:57 AM UTC
We have observed a recovery in SMS delivery from a subset of Twilio Phone Numbers to Movistar network subscribers in Mexico and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
- resolved May 30, 2026, 01:32 AM UTC
The incident has been resolved and SMS delivery from a subset of Twilio Phone Numbers to Movistar network subscribers in Mexico is operating normally.
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