Twilio incident
Voice Call Failures From Network Subscribers to a Subset of Twilio Brazil Phone Numbers
Resolved after 1 day 7 hours, affecting Voice, Latin America, on May 29, 2026.
The incident has been resolved and voice calls from network subscribers to a subset of Twilio Brazil Phone Numbers are operating normally.
Affected components
Update timeline
- investigating May 29, 2026, 03:31 PM UTC
Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio Brazil Phone Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- investigating May 29, 2026, 04:32 PM UTC
Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio Brazil Phone Numbers. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
- investigating May 29, 2026, 06:32 PM UTC
Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio Brazil Phone Numbers. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
- investigating May 29, 2026, 10:33 PM UTC
Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio Brazil Phone Numbers. Our team is actively investigating this issue. We will provide another update in 8 hours or as soon as more information becomes available.
- investigating May 30, 2026, 06:34 AM UTC
Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio Brazil Phone Numbers. Our team is actively investigating this issue. We will provide another update in 16 hours or as soon as more information becomes available.
- monitoring May 30, 2026, 03:40 PM UTC
We have observed a recovery in voice calls from network subscribers to a subset of Twilio Brazil Phone Numbers and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring May 30, 2026, 05:41 PM UTC
We have observed a recovery in voice calls from network subscribers to a subset of Twilio Brazil Phone Numbers and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
- monitoring May 30, 2026, 09:41 PM UTC
We have observed a recovery in voice calls from network subscribers to a subset of Twilio Brazil Phone Numbers and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.
- resolved May 30, 2026, 10:58 PM UTC
The incident has been resolved and voice calls from network subscribers to a subset of Twilio Brazil Phone Numbers are operating normally.
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