Twilio incident
SMS Delivery Failures Between Twilio and Multiple Networks in France
Resolved after 7 hours 13 minutes, affecting SMS, Europe, on May 28, 2026.
The incident has been resolved and SMS delivery between Twilio and network subscribers on affected networks in France is operating normally.
Affected components
Update timeline
- investigating May 28, 2026, 10:54 PM UTC
Twilio customers may be experiencing SMS delivery failures between a subset of Twilio Short Codes and multiple networks in France. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- investigating May 28, 2026, 11:56 PM UTC
Twilio customers may be experiencing SMS delivery failures between a subset of Twilio Numbers and network subscribers on multiple networks in France. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring May 29, 2026, 12:47 AM UTC
We have observed a recovery in SMS delivery between Twilio and multiple networks in France and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring May 29, 2026, 02:48 AM UTC
We have observed a recovery in SMS delivery between Twilio and network subscribers on multiple networks in France and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
- resolved May 29, 2026, 06:08 AM UTC
The incident has been resolved and SMS delivery between Twilio and network subscribers on affected networks in France is operating normally.
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