Twilio incident
SMS Delivery Failures from a Subset of Twilio Short Codes to New Zealand
Resolved after 3 hours 8 minutes, affecting SMS, APAC, on May 19, 2026.
The incident has been resolved and SMS delivery from a subset of Twilio Short Codes to New Zealand is operating normally.
Affected components
Update timeline
- investigating May 19, 2026, 08:16 PM UTC
Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to New Zealand. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified May 19, 2026, 08:33 PM UTC
Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to New Zealand. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- monitoring May 19, 2026, 09:16 PM UTC
We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to New Zealand and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring May 19, 2026, 11:23 PM UTC
We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to New Zealand and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
- resolved May 19, 2026, 11:24 PM UTC
The incident has been resolved and SMS delivery from a subset of Twilio Short Codes to New Zealand is operating normally.
Your product runs on more than Twilio
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services