Twilio incident

Intelligent Alerts Currently Unavailable

Resolved after 44 minutes, affecting Intelligent Alerts, on May 18, 2026.

resolved May 18, 2026, 02:52 PM UTC

Intelligent Alerts unavailable for some customers has been resolved and is operating normally at this time.

Started
May 18, 2026, 02:08 PM UTC
Resolved
May 18, 2026, 02:52 PM UTC
Duration
44m
Detected by Pingoru
May 18, 2026, 02:08 PM UTC

Affected components

Intelligent Alerts

Update timeline

  1. investigating May 18, 2026, 02:08 PM UTC

    We are currently investigating an issue where Intelligent Alerts may be unavailable for some customers. Our engineering team has been alerted. We expect to provide an update in 1 hour or as soon as more information becomes available.

  2. monitoring May 18, 2026, 02:22 PM UTC

    Intelligent Alerts Currently Unavailable is now operating normally. Alerts were unavailable during the impact window but were replayed. Impact Window: 6:05 AM PT - 6:40 AM PT. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

  3. resolved May 18, 2026, 02:52 PM UTC

    Intelligent Alerts unavailable for some customers has been resolved and is operating normally at this time.

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