Twilio incident
SMS Delivery Delays and Failures Between Twilio Phone Numbers and Multiple Networks in Thailand
Resolved after 15 hours 57 minutes, affecting SMS, APAC, on May 15, 2026.
The incident has been resolved and SMS delivery between Twilio Phone Numbers and affected networks in Thailand is operating normally.
Affected components
Update timeline
- investigating May 15, 2026, 06:20 AM UTC
Twilio customers may be experiencing SMS delivery delays and failures between Twilio Phone Numbers and network subscribers on multiple networks in Thailand. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- investigating May 15, 2026, 07:20 AM UTC
Twilio customers may be experiencing SMS delivery delays and failures between Twilio Phone Numbers and network subscribers on multiple networks in Thailand. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
- identified May 15, 2026, 08:54 AM UTC
Twilio customers may be experiencing SMS delivery delays and failures between Twilio Phone Numbers and network subscribers on multiple networks in Thailand. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified May 15, 2026, 09:55 AM UTC
Twilio customers may be experiencing SMS delivery delays and failures between Twilio Phone Numbers and network subscribers on multiple networks in Thailand. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- identified May 15, 2026, 12:04 PM UTC
Twilio customers may be experiencing SMS delivery delays and failures between Twilio Phone Numbers and multiple networks in Thailand. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
- monitoring May 15, 2026, 03:02 PM UTC
We have observed a recovery in SMS delivery between Twilio Phone Numbers and network subscribers on multiple networks in Thailand and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring May 15, 2026, 05:03 PM UTC
We have observed a recovery in SMS delivery between Twilio Phone Numbers and network subscribers on multiple networks in Thailand and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
- monitoring May 15, 2026, 09:03 PM UTC
We have observed a recovery in SMS delivery between Twilio Phone Numbers and network subscribers on multiple networks in Thailand and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.
- resolved May 15, 2026, 10:17 PM UTC
The incident has been resolved and SMS delivery between Twilio Phone Numbers and affected networks in Thailand is operating normally.
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