Twilio incident
Conversation Intelligence (Classic) is Unavailable in the new Console
Resolved after 3 hours 27 minutes, affecting Conversation Intelligence (classic), on May 14, 2026.
The issue affecting the Conversation Intelligence (classic) has been resolved and is operating normally at this time.
Affected components
Update timeline
- investigating May 14, 2026, 08:25 AM UTC
Currently Conversation Intelligence (classic) is unavailable in the new console to manage Intelligence Services and Language Operators. Our engineers are working to make it available for customers again. We will provide another update in 1 hour or as soon as more information becomes available.
- investigating May 14, 2026, 09:18 AM UTC
We are still investigating the issue where the Conversation Intelligence (classic) is unavailable in the new console to manage Intelligence Services and Language Operators. Our engineers are working to make it available for customers again. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring May 14, 2026, 11:17 AM UTC
We have observed a recovery where the Conversation Intelligence (classic) is unavailable in the new console to manage Intelligence Services and Language Operators. We will provide another update in 30 minutes or as soon as more information becomes available.
- monitoring May 14, 2026, 11:48 AM UTC
We are still observing recovery where the Conversation Intelligence (classic) is unavailable in the new console to manage Intelligence Services and Language Operators. We will provide another update in 30 minutes or as soon as more information becomes available.
- resolved May 14, 2026, 11:52 AM UTC
The issue affecting the Conversation Intelligence (classic) has been resolved and is operating normally at this time.
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