Twilio incident
Twilio Accounts May Not Be Able to Capture Speech Using <gather>
Resolved after 44 minutes, affecting TwiML US1 and TwiML AU1 and 1 more, on May 13, 2026.
We have fully investigated the issue where Twilio accounts may not be able to capture speech using "gather" verb, and it was determined that there is no noticeable customer impact. All systems are operational.
Affected components
Update timeline
- investigating May 13, 2026, 09:25 PM UTC
We are currently investigating an issue where Twilio accounts may not be able to capture speech using "gather" verb. We expect to provide another update in 1 hour or as soon as more information becomes available.
- resolved May 13, 2026, 10:10 PM UTC
We have fully investigated the issue where Twilio accounts may not be able to capture speech using "gather" verb, and it was determined that there is no noticeable customer impact. All systems are operational.
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