Twilio incident

Messages delayed on RCS and WhatsApp

Resolved after 1 hour 39 minutes, affecting RCS Messaging, on May 13, 2026.

resolved May 13, 2026, 03:36 AM UTC

The issue has been resolved and we are no longer experiencing delays on RCS and WhatsApp messages.

Started
May 13, 2026, 01:57 AM UTC
Resolved
May 13, 2026, 03:36 AM UTC
Duration
1h 39m
Detected by Pingoru
May 13, 2026, 01:57 AM UTC

Affected components

RCS Messaging

Update timeline

  1. investigating May 13, 2026, 01:57 AM UTC

    We are experiencing delays on RCA Whatsapp messages. Customer may encounter error 21611 during this time. Our engineers are working to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available

  2. investigating May 13, 2026, 02:02 AM UTC

    We are experiencing delays on RCS and WhatsApp messages. Customers may encounter messages queueing longer than expected during this time. Our engineers are working to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

  3. investigating May 13, 2026, 02:55 AM UTC

    We are experiencing delays on RCS and WhatsApp messages. Customers may encounter messages queueing longer than expected during this time. Our engineers are working to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

  4. resolved May 13, 2026, 03:36 AM UTC

    The issue has been resolved and we are no longer experiencing delays on RCS and WhatsApp messages.

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