Twilio incident
SendGrid - Subset to email services experiencing 5xx errors
Resolved after 34 minutes, affecting SendGrid Website and SendGrid Statistics, on May 12, 2026.
Our engineers have monitored the fix and confirmed all services are now operating normally.
Affected components
Update timeline
- monitoring May 12, 2026, 11:48 PM UTC
Starting around 16:20 PST on 04/12/2026, our engineers began investigating an issue with a subset of services experiencing 5xx errors. Users may have experienced issues when accessing subusers, authenticating domains and link branding records, accessing the account, and checking account stats. This does not impact mail send. Our engineers have implemented a fix and are monitoring system performance. We will provide another update in an hour or as soon as more information becomes available.
- resolved May 13, 2026, 12:22 AM UTC
Our engineers have monitored the fix and confirmed all services are now operating normally.
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