Twilio incident
SMS Delivery Delays from a Subset of Twilio Short Codes to C-Spire United States
Resolved after 6 hours 51 minutes, affecting SMS Short Code, North America, on May 12, 2026.
The incident has been resolved and SMS delivery from a subset of Twilio Short Codes to C-Spire network subscribers in the United States is operating normally.
Affected components
Update timeline
- investigating May 12, 2026, 04:24 PM UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to C-Spire network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified May 12, 2026, 04:30 PM UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to C-Spire network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified May 12, 2026, 05:31 PM UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to C-Spire network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- identified May 12, 2026, 07:33 PM UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to C-Spire network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
- monitoring May 12, 2026, 09:20 PM UTC
We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to C-Spire network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved May 12, 2026, 11:16 PM UTC
The incident has been resolved and SMS delivery from a subset of Twilio Short Codes to C-Spire network subscribers in the United States is operating normally.
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