Twilio incident

Notify SMS Requests Failed With 500s Errors if the Request Landed on OTK Pods

Resolved on May 12, 2026, affecting Notify.

resolved May 12, 2026, 01:41 PM UTC

Notify SMS was degraded between 05/06/2026, 23:00 and 05/11/2026, 7:00 Pacific Time. During this period of time customers may have experienced Notify: SMS requests not getting delivered to users. The issue has now been resolved.

Started: May 12, 2026, 01:41 PM UTC
Resolved: May 12, 2026, 01:41 PM UTC
Duration: –
Detected by Pingoru: May 12, 2026, 01:41 PM UTC

Affected components

Notify

Update timeline

resolved May 12, 2026, 01:41 PM UTC

Notify SMS was degraded between 05/06/2026, 23:00 and 05/11/2026, 7:00 Pacific Time. During this period of time customers may have experienced Notify: SMS requests not getting delivered to users. The issue has now been resolved.

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