Resolved after 10 hours 1 minute, affecting SMS, Latin America, on May 11, 2026.
The incident has been resolved and SMS delivery from Twilio to Tigo network subscribers in Bolivia is operating normally.
Affected components
Update timeline
- investigating May 11, 2026, 06:11 PM UTC
Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Tigo network subscribers in Bolivia. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
- identified May 11, 2026, 06:38 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Tigo network subscribers in Bolivia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified May 11, 2026, 07:38 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Tigo network subscribers in Bolivia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- identified May 11, 2026, 09:39 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Tigo network subscribers in Bolivia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
- monitoring May 11, 2026, 10:38 PM UTC
We have observed a recovery in SMS delivery from Twilio to Tigo network subscribers in Bolivia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring May 12, 2026, 12:39 AM UTC
We have observed a recovery in SMS delivery from Twilio to Tigo network subscribers in Bolivia and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
- resolved May 12, 2026, 04:13 AM UTC
The incident has been resolved and SMS delivery from Twilio to Tigo network subscribers in Bolivia is operating normally.
Your product runs on more than Twilio
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services