Twilio incident
SMS Delivery Failures from Network Subscribers to a Subset of Twilio Brazil Phone Numbers
Resolved after 2 hours 40 minutes, affecting SMS, Latin America, on April 12, 2026.
The incident has been resolved and SMS delivery from network subscribers to a subset of Twilio Brazil Phone Numbers is operating normally.
Affected components
Update timeline
- investigating Apr 12, 2026, 04:33 PM UTC
Twilio customers may be experiencing SMS delivery failures from network subscribers in Brazil to a subset of Twilio Phone Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- monitoring Apr 12, 2026, 05:34 PM UTC
We have observed a recovery in SMS delivery from network subscribers in Brazil to a subset of Twilio Phone Numbers and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved Apr 12, 2026, 07:13 PM UTC
The incident has been resolved and SMS delivery from network subscribers to a subset of Twilio Brazil Phone Numbers is operating normally.
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