Resolved after 4 hours 17 minutes, affecting SMS, Latin America, on October 25, 2026.
The incident has been resolved and SMS delivery from Twilio to Telcel network subscribers in Mexico is operating normally.
Affected components
Update timeline
- investigating Oct 25, 2026, 11:15 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Telcel network subscribers in Mexico. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- investigating Oct 26, 2026, 12:16 AM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Telcel network subscribers in Mexico. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Oct 26, 2026, 01:25 AM UTC
We have observed a recovery in SMS delivery from Twilio to Telcel network subscribers in Mexico and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved Oct 26, 2026, 03:32 AM UTC
The incident has been resolved and SMS delivery from Twilio to Telcel network subscribers in Mexico is operating normally.
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