Twilio incident
SMS Delivery Delays from Twilio to Shelcomm United States
Resolved after 4 hours 6 minutes, affecting Other, on April 13, 2026.
The incident has been resolved and SMS delivery from Twilio to Shelcomm network subscribers in the United States is operating normally.
Affected components
Update timeline
- investigating Apr 13, 2026, 04:47 AM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Shelcomm network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Apr 13, 2026, 04:54 AM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Shelcomm network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Apr 13, 2026, 05:20 AM UTC
We are continuing to work on a fix for this issue.
- identified Apr 13, 2026, 05:54 AM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Shelcomm network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Apr 13, 2026, 06:48 AM UTC
We have observed a recovery in SMS delivery from Twilio to Shelcomm network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved Apr 13, 2026, 08:54 AM UTC
The incident has been resolved and SMS delivery from Twilio to Shelcomm network subscribers in the United States is operating normally.
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