Twilio incident
SMS Delivery Failures from a Subset of Twilio Long Codes to Orange Côte d'Ivoire
Resolved after 18 hours 6 minutes, affecting SMS, Middle East & Africa, on April 13, 2026.
The incident has been resolved and SMS delivery from a subset of Twilio Long Codes to Orange network subscribers in Côte d'Ivoire is operating normally.
Affected components
Update timeline
- identified Apr 13, 2026, 06:42 PM UTC
Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Long Codes to Orange network subscribers in Côte d'Ivoire. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Apr 13, 2026, 07:43 PM UTC
Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Long Codes to Orange network subscribers in Côte d'Ivoire. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- identified Apr 13, 2026, 09:43 PM UTC
Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Long Codes to Orange network subscribers in Côte d'Ivoire. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
- identified Apr 14, 2026, 01:46 AM UTC
Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Long Codes to Orange network subscribers in Côte d'Ivoire. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
- monitoring Apr 14, 2026, 06:39 AM UTC
We have observed a recovery in SMS delivery from a subset of Twilio Long Codes to Orange network subscribers in Côte d'Ivoire and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Apr 14, 2026, 08:54 AM UTC
We have observed a recovery in SMS delivery from a subset of Twilio Long Codes to Orange network subscribers in Côte d'Ivoire and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
- resolved Apr 14, 2026, 12:49 PM UTC
The incident has been resolved and SMS delivery from a subset of Twilio Long Codes to Orange network subscribers in Côte d'Ivoire is operating normally.
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