Twilio incident
Voice Call Failures from Subscribers to a Subset of Twilio Brazil Phone Numbers
Resolved after 2 hours 7 minutes, affecting Voice, Latin America, on April 15, 2026.
The incident has been resolved and voice calls from network subscribers to a subset of Twilio Brazil Phone Numbers are operating normally.
Affected components
Update timeline
- investigating Apr 15, 2026, 08:48 PM UTC
Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio Brazil Phone Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Apr 15, 2026, 09:00 PM UTC
Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio Brazil Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- monitoring Apr 15, 2026, 09:58 PM UTC
We have observed a recovery in voice calls from network subscribers to a subset of Twilio Brazil Phone Numbers and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved Apr 15, 2026, 10:55 PM UTC
The incident has been resolved and voice calls from network subscribers to a subset of Twilio Brazil Phone Numbers are operating normally.
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