Resolved after 41 minutes, affecting Messaging Insights, on April 16, 2026.
The Messaging Insights issue has been resolved and the service is operating normally at this time.
Affected components
Update timeline
- investigating Apr 16, 2026, 06:26 PM UTC
Our monitoring systems have detected a potential issue with Messaging Insights. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
- identified Apr 16, 2026, 06:31 PM UTC
Customers may be experiencing issues viewing Messaging Insights in the Console. Our engineering team has implemented a fix. We will provide another update in 30 minutes.
- monitoring Apr 16, 2026, 06:38 PM UTC
Messaging Insights in the Twilio Console is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
- resolved Apr 16, 2026, 07:08 PM UTC
The Messaging Insights issue has been resolved and the service is operating normally at this time.
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