Twilio incident
Voice Call Failures from Network Subscribers to a Subset of Twilio Philippines Phone Numbers
Resolved after 1 hour 59 minutes, affecting Voice, APAC, on April 17, 2026.
The incident has been resolved and voice calls from network subscribers to a subset of Twilio Philippines Phone Numbers are operating normally.
Affected components
Update timeline
- investigating Apr 17, 2026, 08:56 AM UTC
Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio Philippines Phone Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Apr 17, 2026, 09:04 AM UTC
Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio Philippines Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- monitoring Apr 17, 2026, 09:33 AM UTC
We have observed a recovery in voice calls from network subscribers to Twilio Philippines Phone Numbers and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved Apr 17, 2026, 10:55 AM UTC
The incident has been resolved and voice calls from network subscribers to a subset of Twilio Philippines Phone Numbers are operating normally.
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