Resolved after 2 hours 21 minutes, affecting Console and Customer Support Center, on May 6, 2026.
The issue with submitting support tickets on help.twilio.com has been resolved and is operating normally at this time.
Affected components
Update timeline
- investigating May 06, 2026, 11:01 AM UTC
Our monitoring systems have detected a potential issue with the support ticket submission page on help.twilio.com. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
- identified May 06, 2026, 11:21 AM UTC
Our engineers have identified an issue with submitting support tickets on help.twilio.com and are working to deploy a fix. The issue is intermittent and the current workaround is to refresh the page. We expect to provide another update in 1 hour or as soon as more information becomes available.
- monitoring May 06, 2026, 12:21 PM UTC
The issue with submitting support tickets on help.twilio.com is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
- monitoring May 06, 2026, 12:53 PM UTC
The issue with submitting support tickets on help.twilio.com is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
- resolved May 06, 2026, 01:23 PM UTC
The issue with submitting support tickets on help.twilio.com has been resolved and is operating normally at this time.
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