Twilio incident
SMS Delivery Delays and Failures Between Twilio and Multiple Networks in Malaysia
Resolved after 12 hours 4 minutes, affecting SMS, APAC, on May 5, 2026.
We have observed a recovery in SMS delivery between Twilio and network subscribers on multiple networks in Malaysia and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Affected components
Update timeline
- investigating May 05, 2026, 02:29 AM UTC
Twilio customers may be experiencing SMS delivery delays and failures between Twilio and network subscribers on multiple networks in Malaysia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- investigating May 05, 2026, 03:42 AM UTC
Twilio customers may be experiencing SMS delivery failures between Twilio and multiple networks in Malaysia. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
- identified May 05, 2026, 04:50 AM UTC
Twilio customers may be experiencing SMS delivery delays and failures between Twilio and network subscribers on multiple networks in Malaysia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified May 05, 2026, 05:52 AM UTC
Twilio customers may be experiencing SMS delivery delays and failures between Twilio and network subscribers on multiple networks in Malaysia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- identified May 05, 2026, 07:57 AM UTC
Twilio customers may be experiencing SMS delivery delays and failures between Twilio and network subscribers on multiple networks in Malaysia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
- identified May 05, 2026, 11:59 AM UTC
Twilio customers may be experiencing SMS delivery delays and failures between Twilio and network subscribers on multiple networks in Malaysia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
- monitoring May 05, 2026, 12:33 PM UTC
We have observed a recovery in SMS delivery between Twilio and network subscribers on multiple networks in Malaysia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved May 05, 2026, 02:33 PM UTC
We have observed a recovery in SMS delivery between Twilio and network subscribers on multiple networks in Malaysia and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
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