Twilio incident
MMS Delivery Failures From a Subset of Twilio Long Codes to Liberty Media Puerto Rico
Resolved after 4 hours 58 minutes, affecting MMS Long Code, North America and MMS, APAC, on May 4, 2026.
The incident has been resolved and MMS delivery from a subset of Twilio Long Codes to Liberty Media network subscribers in Puerto Rico is operating normally.
Affected components
Update timeline
- investigating May 04, 2026, 08:49 PM UTC
Twilio customers may be experiencing MMS delivery failures from a subset of Twilio Long Codes to Liberty Media network subscribers in Puerto Rico. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified May 04, 2026, 09:06 PM UTC
Twilio customers may be experiencing MMS delivery failures from a subset of Twilio Long Codes to Liberty Media network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified May 04, 2026, 09:13 PM UTC
We are continuing to work on a fix for this issue.
- identified May 04, 2026, 09:15 PM UTC
We are continuing to work on a fix for this issue.
- identified May 04, 2026, 10:13 PM UTC
Twilio customers may be experiencing MMS delivery failures from a subset of Twilio Long Codes to Liberty Media network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring May 04, 2026, 10:47 PM UTC
We have observed a recovery in MMS delivery from a subset of Twilio Long Codes to Liberty Media network subscribers in Puerto Rico and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring May 05, 2026, 12:47 AM UTC
We have observed a recovery in MMS delivery from a subset of Twilio Long Codes to Liberty Media network subscribers in Puerto Rico and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
- resolved May 05, 2026, 01:48 AM UTC
The incident has been resolved and MMS delivery from a subset of Twilio Long Codes to Liberty Media network subscribers in Puerto Rico is operating normally.
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