Twilio incident
SMS Delivery Failures from Twilio Phone Numbers to Viva Bolivia
Resolved after 16 hours 32 minutes, affecting SMS, Latin America, on May 4, 2026.
The incident has been resolved and SMS delivery from Twilio Phone Numbers to Viva network subscribers in Bolivia is operating normally.
Affected components
Update timeline
- investigating May 04, 2026, 08:53 PM UTC
Twilio customers may be experiencing SMS delivery failures from Twilio Phone Numbers to Viva network subscribers in Bolivia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified May 04, 2026, 09:27 PM UTC
Twilio customers may be experiencing SMS delivery failures from Twilio Phone Numbers to Viva network subscribers in Bolivia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified May 04, 2026, 10:33 PM UTC
Twilio customers may be experiencing SMS delivery failures from Twilio Phone Numbers to Viva network subscribers in Bolivia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- identified May 05, 2026, 12:34 AM UTC
Twilio customers may be experiencing SMS delivery failures from Twilio Phone Numbers to Viva network subscribers in Bolivia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
- identified May 05, 2026, 04:43 AM UTC
Twilio customers may be experiencing SMS delivery failures from Twilio Phone Numbers to Viva network subscribers in Bolivia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
- monitoring May 05, 2026, 12:46 PM UTC
We have observed a recovery in SMS delivery from Twilio Phone Numbers to Viva network subscribers in Bolivia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved May 05, 2026, 01:25 PM UTC
The incident has been resolved and SMS delivery from Twilio Phone Numbers to Viva network subscribers in Bolivia is operating normally.
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