Twilio incident
SMS Delivery Delays from Twilio to TIGO / COMCEL Guatemala
Resolved after 6 hours 26 minutes, affecting SMS, Latin America, on May 4, 2026.
The incident has been resolved and SMS delivery from Twilio to TIGO / COMCEL network subscribers in Guatemala is operating normally.
Affected components
Update timeline
- investigating May 04, 2026, 02:23 AM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to TIGO / COMCEL network subscribers in Guatemala. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- investigating May 04, 2026, 03:24 AM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Tigo and Comcel network subscribers in Guatemala. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
- investigating May 04, 2026, 05:25 AM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to TIGO / COMCEL network subscribers in Guatemala. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
- monitoring May 04, 2026, 06:42 AM UTC
We have observed a recovery in SMS delivery from Twilio to TIGO / COMCEL network subscribers in Guatemala and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved May 04, 2026, 08:49 AM UTC
The incident has been resolved and SMS delivery from Twilio to TIGO / COMCEL network subscribers in Guatemala is operating normally.
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