Twilio incident
User Authentication Identity SNA Failure Increase in Indonesia
Resolved after 16 hours 49 minutes, affecting Verify Silent Network Auth, on September 10, 2026.
The incident has been resolved and User Authentication Identity SNA failure increase in Indonesia is operating normally.
Affected components
Update timeline
- investigating Sep 10, 2026, 05:33 PM UTC
Twilio customers may be experiencing User Authentication Identity SNA failure increase in Indonesia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Sep 10, 2026, 05:34 PM UTC
Twilio customers may be experiencing User Authentication Identity SNA failure increase in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Sep 10, 2026, 06:34 PM UTC
Twilio customers may be experiencing User Authentication Identity SNA failure increase in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- identified Sep 10, 2026, 08:35 PM UTC
Twilio customers may be experiencing User Authentication Identity SNA failure increase in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
- identified Sep 11, 2026, 12:35 AM UTC
Twilio customers may be experiencing User Authentication Identity SNA failure increase in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
- monitoring Sep 11, 2026, 08:28 AM UTC
We have observed a recovery in User Authentication Identity SNA failure increase in Indonesia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved Sep 11, 2026, 10:23 AM UTC
The incident has been resolved and User Authentication Identity SNA failure increase in Indonesia is operating normally.
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