Twilio incident
SMS Delivery Delays from a Subset of Twilio Long Codes to Claro Brazil
Resolved after 3 hours 33 minutes, affecting SMS, Latin America, on September 9, 2026.
The incident has been resolved and SMS delivery from a subset of Twilio Long Codes to Claro network subscribers in Brazil is operating normally.
Affected components
Update timeline
- investigating Sep 09, 2026, 03:40 PM UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes to Claro network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- investigating Sep 09, 2026, 04:40 PM UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes to Claro network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
- identified Sep 09, 2026, 04:41 PM UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes to Claro network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- monitoring Sep 09, 2026, 05:10 PM UTC
We have observed a recovery in SMS delivery from a subset of Twilio Long Codes to Claro network subscribers in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved Sep 09, 2026, 07:13 PM UTC
The incident has been resolved and SMS delivery from a subset of Twilio Long Codes to Claro network subscribers in Brazil is operating normally.
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